Frequently Asked Questions

Live listening

What devices and microphones (mics) work with soundAMP R?

• iPhone - use either the mic on the headset that comes with iPhone, or make the built-in mic active by connecting headphones without a mic. Users generally prefer the built-in mic.
• iPod touch 2nd generation - use a headset with mic.
• Third party wired headphones, mics, & headsets from Bose, Griffin, Sennheiser, Shure, and others also work. Some of these mics are corded, and work very well with mic farther from the user
• soundAMP can be used with Bluetooth headsets that support the HFP profile on iPhones only (iPod Touch's do not support HFP Bluetooth devices). Quality varies greatly among HFP devices.
• The A2DP stereo Bluetooth profile is *not* supported by soundAMP due to operating system restrictions. Devices that support both HFP and A2DP will default to monaural HFP. Quality varies greatly among HFP devices.
• iPod touch 1st generation is not supported.

How do I increase the volume?

• Be sure you have a mic attached, or point the built-in mic toward the sound source.
• Be sure earbuds are inserted in your ears.
• Adjust the volume slider up.
• Adjust the Zoom slider up.
• Adjust Tuning sliders to the right.

How can I improve the sound in noisy situations?

• Adjust the Zoom slider on the main screen. Zoom-out to hear sounds farther away and zoom-in to hear the person next to you.

How do I adjust the sound for each ear?

• Tap Tune
• Tap Left Ear & adjust the slider buttons
• Tap Right Ear & adjust the slider buttons
• These adjustments are saved automatically
• Tap Back to return to the main screen

Recording

How do I make a new recording?

• Tap the Start Recording button on the Live Listening main screen
• A new recording is created each time the record button is turned off and on again. This action does not extend the prior recording.

Where are recordings located?

• In the Library. Tap Library to see the list.

How do I apply bookmarks?

• While recording, tap the Bookmark button on the Live Listening main screen.

How do I name bookmarks?

• Tap and hold the Bookmark button, a keyboard will pop-up. Name it and tap Done.

How do I use soundAMP R as a helpful study tool?

• Record a lecture -- point the built-in mic toward the professor. Each time the professor makes an important point, tap the Bookmark button. During playback, tap the bookmark buttons to advance to each key point.
• During playback, amplify the recording for increased volume and enhance the sound with our Tune and Zoom features. These improve your ability to hear the recording.

How do I use soundAMP R as an journalistic tool?

• Record an interview. Point the built-in mic toward the interviewee. Tap the Bookmark button each time a question is asked, or each time a key point is made. During playback step through the bookmarks to advance to each key point.
• During playback, amplify the recording for increased volume and enhance the sound with our Tune and Zoom features. These improve your ability to hear the recording.

How long does it record?

• Maximum recording length depends on the amount of device memory and battery life. The recording duration can be extended by plugging the iPhone/iPod Touch into a laptop, and even further extended by plugging the laptop in
• Tap Settings to see how much device memory is available.
• The recording length also depends on the recording quality, which you can select on the Settings screen.

How much memory is used while recording?

This depends on the quality you select in Settings these are estimates of memory usage:

• High quality = 5 - 6Mb per minute
• Medium quality = 2.5 - 3Mb per minute
• Low quality = 1.25 - 1.5Mb per minute

How may I delete a recording?

• Tap Edit on the Library screen, select recordings, tap delete.

Is the current recording available to hear?

• soundAMP R provides a 30-second instant replay feature.
• To hear the current recording, simply turn off recording, and it becomes available in the Library. once you’ve turned off recording, you can turn recording on again instantly.

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Library

What can I do on the Library screen?

• Scroll through a list of recordings.
• Delete recordings.
• Select a recording to hear

Playback

What can I do on the Playback screen?

• Listen, rename & share recordings
• Add and delete bookmarks
• While listening, adjust volume, Tune and Zoom settings

May I make sound adjustments to improve the sound quality during playback?

• soundAMP R provides controls for volume and Zoom and Tune, these improve your ability to hear the recording
• These settings are automatically saved with the recording

Sharing & iTunes

Will bookmarks transfer to my computer?

• Yes, bookmarks are preserved when the recording is opened with iTunes. iTunes calls these Chapters.

Where are Chapters in iTunes?

• Chapters are a drop-down menu item in iTunes, tap it to view the Chapters in your recording and quickly advance through the recording in iTunes with these.

General

Live listening

General

Questions:

Live listening

• What devices and microphones (mics) work with soundAMP Lite?
• How do I increase the volume?
• How can I improve the sound in noisy situations?
• How do I adjust the sound for each ear?
• How may I record?

General

• What is the battery life when using soundAMP Lite?
• What happens when I’m using soundAMP Lite & get a phone call?
• Why does live listening “pause” on iPod touch 2nd generation in sleep mode?

Live listening

What devices and microphones (mics) work with soundAMP Lite?

• iPhone - use either the mic on the headset that comes with iPhone, or make the built-in mic active by connecting headphones without a mic. Users generally prefer the built-in mic.
• iPod touch 2nd generation - use a headset with mic.
• third party headphones, mics, & headsets from Bose, Griffin, Sennheiser, Shure, and others also work. Some of these are corded, and work very well with mic farther from the user.
• soundAMP can be used with Bluetooth headsets that support the HFP profile on iPhones only (iPod Touch's do not support HFP Bluetooth devices). Quality varies greatly among HFP devices.
• the A2DP stereo Bluetooth profile is *not* supported by soundAMP due to operating system restrictions. Devices that support both HFP and A2DP will default to monaural HFP. Quality varies greatly among HFP devices.
• iPod touch 1st generation is not supported.

How do I increase the volume?

• be sure you have a mic attached, or point the built-in mic toward the sound source.
• be sure earbuds are inserted in your ears.
• adjust the volume slider up.
• adjust the Boost slider to High, to increase the volume of high frequency sounds.
• adjust the Zoom slider to Out, to increase the volume of sounds around you.
• or, upgrade to soundAMP and soundAMP R that offer more control over amplification, including advanced Tuning and Zoom features. Simply tap the upgrade button.

How can I improve the sound in noisy situations?

• The Zoom slider has 2 settings - Out increases the volume of sounds around you, and In decreases background sound levels.
• soundAMP Lite customers can increase control over background sound levels by upgrading to soundAMP or soundAMP R. These apps contain a more advanced “Zoom” feature to adjust the background sound level. Simply tap the upgrade button.

How do I adjust the sound?

• The Boost slider has 2 settings - High amplifies the volume of high frequency sounds, and Flat reduces the high frequency sound.
• soundAMP Lite customers can upgrade to soundAMP 2.0 or soundAMP R. These apps provide a more advanced tuning feature that uses a 5-band equalizer for each ear. Simply tap the Upgrade button.

How do I replay the conversation?

• soundAMP Lite customers can upgrade to soundAMP 2.0 or soundAMP R to get the 30-second instant relay feature. Simply tap the Upgrade button.

How may I record?

• soundAMP customers can upgrade to soundAMP R, to record everything that you hear and also get our innovative bookmark features. See more information here (LINK TO soundAMP R page). Simply tap the Upgrade button.

General

What is the battery life when using soundAMP Lite?

• under normal listening conditions, battery life is up to 6 hours
• battery life can be longer when the screen display is in sleep mode (off)

What happens when I’m using soundAMP Lite & get a phone call?

• soundAMP Lite pauses during the phone call and resumes when you hang up the call.
• soundAMP Lite operates independently of the phone app on iPhone.

Why does live listening “pause” on iPod touch 2nd generation in sleep mode?

• in sleep mode, these devices do not provide the necessary processing power for live listening
• live listening resumes when the device is awakened
• recording continues during sleep mode (soundAMP 2.0 & soundAMP R)
• the new, Fall ’09 iPod touch devices with 32Gb and 64Gb memory contain more capable microprocessors, and live listening works in sleep mode.
• live listening works on all iPhone models in sleep mode.